Customer Support
and Life Moments


If you have a disability, a physical or mental health condition, or just need extra support please let us know.

Change in Financial Circumstances

Get in touch if you are worried about your financial situation.


How we can help and support you through a difficult time.

Ways to contact us

Secure Message via online banking: Login here

Telephone: 020 7190 5599; Monday – Friday 9am – 5pm

Post: United Trust Bank, One Ropemaker Street, London, EC2Y 9AW

Online contact form: Submit your enquiry here

Use our Help Centre to see if we can answer any of your queries online