Losing someone is hard enough without then having to resolve financial matters through difficult processes. It can often feel overwhelming. We appreciate that sorting out these issues may be the last thing on your mind, so if you’d like to talk to someone who can help you through the steps you need to take, have a look at the contact page for information on how best to get in touch.

We have also created a Bereavement Guide to tell you what information we will need, plus a few other things you might want to consider.

Next Steps
If you are a personal customer or business sole trader, you will need to complete a Personal Representative Registration form to register a death with UTB.

To request closure of the account also you can complete a Bereavement – Request to Close Account(s) form to give account closure instructions.

You can also complete a Personal Representative Request for Funds to Cover Costs form to make an urgent Inheritance Tax payment or pay funeral expenses from a UTB account.

If you wish, you can get in touch instead by using our contact Form.

For any form of business account or charity account, you will need to complete a mandate change to amend the account. These can be found here.

Bereavement Support:
Bereavement guide – This downloadable guide contains a bereavement checklist which may help you remember the things you need to do.

Tell Us Once – Lets you report a death to most government organisations in one go.

Cruse Bereavement – Help with understanding and coping with grief following the death of someone close.

Bereavement Support Payment – If your husband, wife or civil partner died in the last 21 months, you may be able to get bereavement support payments.


Ways to contact us

Secure Message via online banking: Login here

Telephone: 020 7190 5599; Monday – Friday 9am – 5pm

Post: United Trust Bank, One Ropemaker Street, London, EC2Y 9AW

Online contact form: Submit your enquiry here

Use our Help Centre to see if we can answer any of your queries online