Existing Customers

At United Trust Bank we pride ourselves on delivering an outstanding service. We do this by employing experts in their field and listening closely to our customers’ needs. Should you wish to discuss any aspect of your loan please contact us directly on 01204 984700 or via motorfinance@utbank.co.uk and we will be happy to answer any questions you may have.

All Hire Purchase Agreements are regulated by the Consumer Credit Act 1974. Broker partners are required to be regulated by the Financial Conduct Authority


Should you find your payment date inconvenient compared to the date you receive your salary, please let us know and we can change this for you.


Should you encounter a change in your circumstances that may impact you making your repayments then please contact us as soon as possible on 01204 984700. We will try to help you with one of our range of different options that are available.


An annual statement detailing your transactions during the year will be sent to you every 12 months.


We aim to deliver a high quality service; however, sometimes things do go wrong. Should this happen please let us know and we will try and resolve your concern.

Where we cannot resolve the issue to your satisfaction, we will acknowledge your complaint in writing and will ensure that your complaint is investigated diligently by an independent person. You will receive a final written response with our findings within 8 weeks of your complaint being received. If you remain dissatisfied with your response you may refer the complaint to the Financial Ombudsman Service and must do so within six months. https://www.utbank.co.uk/about-utb/complaints/


If you would like to pay off your loan at any stage or pay a partial repayment, please call us to discuss on 01204 984700.


United Trust Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.


Many people face financial worries at some point in their lives. Getting help sooner rather than later can help make sure the problem does not get any worse. We are committed to treating our customers fairly when they are having financial difficulties and we will do our best to help you if you think you might be having financial problem.

If you miss a payment on your agreement, this may have an impact on your credit file, as we report the conduct of your account to the credit reference agencies.

Please contact us as soon as possible on 01204 984 700.


Many people face financial worries at some point in their lives. Getting help sooner rather than later can help make sure the problem does not get any worse. We are committed to treating our customers fairly when they are having financial difficulties and we will do our best to help you if you think you might be having financial problem.

If you miss a payment on your agreement, this may have an impact on your credit file, as we report the conduct of your account to the credit reference agencies.

Please contact us as soon as possible on 01204 984 700.


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