United Trust uses cookies to keep our sites reliable, secure and personalised. When you accept cookies, this helps make the site better by remembering your preferences, and enhancing your experience when using the website.

This policy should be read alongside our Privacy Policy, which explains how we use personal information.

If you have any queries about the way we use your personal information or cookies, please contact our Data Protection Officer, Mark Heaphy, on 0207 190 5555.


What are cookies?

Cookies are small text files which a website may place on your computer or device when you visit a site. The cookie will help the website, or another website, to recognise your device the next time you visit.

Cookies serve many functions. They can help us to remember your username and preferences, or analyse how well our site is performing.

The majority of websites use cookies to collect and retain personal information about their visitors. Most cookies collect general information, such as how visitors arrive at and use our site, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location (for example, we would be able to recognise that you are visiting our site from London).


Types of cookies

We group our cookies into the below categories.

Strictly Necessary Cookies

Some cookies are essential for the operation of our site:

CookieControl 3 months Cookie Control cookies. This cookie is set to remember the user’s preferences about cookies.
_GRECAPTCHA 6 months Google reCAPTCHA sets a necessary cookie when executed for the purpose of risk analysis.


Analytical Cookies

We also use some analytical cookies on our site which we use to gain an insight on how people use our website:

_ga 2 years This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

_gat_UA-* 1 day This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gid 1 day This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.


Functional Cookies

We also use some functional cookies on our site to personalises the content and remember your preferences:

vuid 2 years This cookie collects information about your actions as we use Vimeo to embed videos onto our website. These cookies do not track individuals.
player 1 year This cookie saves your settings before you play an embedded Vimeo video. This means that the next time you watch a Vimeo video, you will get your preferred settings back.
civicAllowCookies 3 months Cookie stored by Cookie Control when a user agrees to have cookies stored on their machine.
__cf_bm 30 minutes This cookie is used to distinguish between humans and bots.


Targeting Cookies

Targeting and advertising cookies are specifically designed to gather information from you on your device to display advertisements to you based on relevant topics that interest you.

CONSENT 1 year This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.


Use of Cookies on our document portal

Our deposit customers can view documents at This site uses two strictly necessary cookies to function.

Cookie Name Domain Lifespan Description
hpod_blob_9f2043c8-0461-467a-9c47-e4d673808336 5 mins This is set when the user has proved their identity. Once completed it stores a cookie which lasts for 5 minutes and gives the authenticated user access to the PDF for that time.
ASP.NET_SessionID Session Is a session cookie and is used to support the resilient design by using multiple web servers.


How do I reject and delete cookies?

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by United Trust Bank by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies, so if you do not wish cookies to be used you may need to actively delete or block them. You can also visit for details on how to delete or reject cookies, and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.


More information

Further information about our data processing can be found in our Privacy Policy.

If you have any queries regarding this Cookie Policy, please contact our Data Protection Officer on 0207 190 5555.

This policy is effective from 10/10/2019.