To change your details, open additional accounts, provide maturity instructions, check account information or place notice on accounts please log in to your online banking which you can do here.

• • If you have any additional queries please send us a secure message.
• • If you are not currently registered for online banking please sign up here
• • You can also visit our FAQs for any other additional questions.

Forgotten Login Details

Please follow the below steps in order to change your password or find out your username.

If you have forgotten your username please click here or if you have forgotten your password please click here.

If you do not remember your username and password please call us on 020 7190 5599 or freephone 0800 083 2228 between 9am – 5pm, Monday to Friday.

Two Factor Authentication SMS/App

If you remember both your username and password but are not receiving your two factor authentication through SMS or your Authenticator App, please call us on 020 7190 5599 or freephone 0800 083 2228 between 9am – 5pm, Monday to Friday.

Technical Support/Other

If you are experiencing difficulties with our website or need any further technical support then please complete the following:

Change In Financial Circumstances

We understand that many people are facing financial challenges, and we’re committed to supporting our customers. If you’re experiencing difficulties, please get in touch with us as soon as possible so we can discuss the support options available to you.

If you need additional support with your financial circumstances, you can:

• • Send us a secure message via your Online Banking
• • Call us on 020 7190 5599 or freephone 0800 083 2228 (9am – 5pm, Monday to Friday.)
• • Email us at [email protected] if you’re unable to send a secure message

Notification of Bereavement

If you wish to register a bereavement please enter the below details, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Other Support

If you have any questions or general enquiries and cannot find the answer in our FAQs please log in to your online banking and send us a secure message and we will action your request.

Please select from the options below:

New Account Enquiry

If you have any questions on opening a new account with United Trust Bank please complete the below:

Change of Details

To update any of your personal details, please call us on 020 7190 5599 or freephone 0800 083 2228 between 9am and 5pm Monday to Friday.

You can provide your new details below outside of these hours, or if you are not able to reach us, and we will get back to you by phone to update them. Please let us know the best number and time to call you.

If you are a business or charity customer wishing to change your mandate which includes signatories, contact details, etc., you can do this with our change of signatory forms located here.

Bereavement Support

If you wish to register a bereavement please enter the details below, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Other

If you have a query that is not covered by the other categories please let us know by completing the following: