Important Update – July 2026
On 2 July 2026, the Upper Tribunal ordered a partial suspension of aspects of the FCA’s Motor Finance Compensation Scheme while legal challenges are considered. As a result, compensation decisions, communications and payments under the proposed scheme are delayed. United Trust Bank will continue to comply with FCA requirements and will update this page as further information becomes available.
If you have already complained
If you have already submitted a complaint about your motor finance agreement, you do not need to take any further action at this time. We will continue to process your case in accordance with FCA requirements and will contact you when further information is available. If you are not due compensation in line with the scheme rules, we will confirm this to you, no later than 18 November.
If you have not complained
If you believe your agreement may be affected, you can still contact us using the form below. Your complaint will be recorded and handled in accordance with FCA requirements.
What we are doing
We continue to review relevant complaints and motor finance agreements and are preparing for the FCA scheme in line with regulatory requirements. The FCA’s proposed timetable may change while the ongoing legal proceedings are considered.
Frequently Asked Questions
Why is compensation currently delayed?
Certain aspects of the FCA Motor Finance Compensation Scheme have been suspended following legal challenges. The Upper Tribunal is expected to hear those challenges in late 2026 or early 2027.
Will I still be eligible?
The FCA has not withdrawn the scheme. The eligibility criteria remain subject to the FCA rules while the legal proceedings continue.
Do I need to do anything now?
If you have already complained, no further action is currently required. If you have not complained and believe you may be affected, you may still submit a complaint.
Beware of scams
The FCA has warned consumers about scams linked to motor finance compensation. Never provide personal or banking information in response to unsolicited calls, emails or text messages offering compensation.
Contact Us
If you have questions about your previous motor finance agreement, please contact United Trust Bank using the enquiry form on this page.
FCA Motor Finance Redress Scheme
The FCA has introduced a scheme to review certain motor finance agreements and provide compensation where customers were treated unfairly.
If you have not already complained, you do not need to wait to be contacted. You can contact us at any time using the form below.
At a glance
- If you have already complained, you do not need to do anything. We will review your case and contact you with the outcome
- If you have not complained, we will only contact you where we identify that you are owed compensation
- You can contact us using the form below
What you need to do
What you need to do depends on whether you have already complained about your motor finance agreement.
-
If you have already complained
- Your complaint will automatically be included in the FCA’s motor redress scheme.
- We will review your case and contact you by 30 September 2026 to tell you whether you are owed compensation and, if so, how much.
- If you receive an offer of compensation, you will have 1 month from the date of our communication to accept it or challenge it.
- Upon acceptance, redress will be paid within 1 month.
-
If you have not complained
- If you contact us before 30 June 2026 we will review your case and contact you by 30 September 2026 to tell you whether you are owed compensation and, if so, how much.
- If you do not contact us, we will contact you if we identify that you are eligible for compensation. If we contact you, this will be by 31 December 2026.
- If we contact you, you will have 6 months to opt in.
- Once opted in, we will review your case and confirm if you are owed compensation by 30 September 2027.
- If you receive an offer of compensation, you will have 1 month from the date of our communication to accept it or challenge it.
- Upon acceptance, redress will be paid within 1 month.
- If we do not contact you, and you believe we should have, you must contact us no later than 31 August 2027 to be included in the scheme.
Important
You must act within the time limits set by the FCA.
The time limits depend on your situation:
- If you have not complained and we contact you, you will have 6 months to accept
- If you are not contacted, you must contact us by 31 August 2027 if you want your agreement to be considered under the scheme
If you do not act within the relevant time limits, you may not be able to take part in the scheme.
The FCA’s motor finance redress scheme applies to certain motor finance agreements where commission arrangements or related lender and broker arrangements were not properly disclosed. This includes (subject to some exceptions):
- Discretionary Commission Arrangements
- High Commission Arrangements (>35% of total cost of credit and >10% of loan)
- Exclusive or tied broker arrangements
The scheme applies to agreements entered into between 6 April 2007 and 1 November 2024.
United Trust Bank offered motor finance agreements between Jan 2018 to Dec 2021. The scheme applies to motor agreements within this period that meet the FCA’s criteria.
We will assess your agreement in line with the FCA’s rules and confirm whether it is covered.
Not all agreements will qualify for compensation.
If you disagree with our decision you can refer your case to the Financial Ombudsman Service (FOS). Please note that the FOS can only assess if we have correctly applied the scheme rules.
Staying safe
If we contact you about the scheme, we will explain how you can verify that the communication is genuine. Please be cautious of unexpected contact and do not share personal information unless you are confident the communication is from us.
Motor Finance Opt-In Form
Please complete this form if you would like to opt into the Motor finance Redress scheme. Providing your details will help us to identify your agreement and review your case under the FCA’s motor finance redress scheme.
Fields marked * are required.
What happens next
Once you submit your details, we will:
- confirm we have received your information
- review your agreement under the FCA scheme rules
- contact you if we need more information
- contact you by email if you’re eligible
If compensation is due, we will explain how it has been calculated and arrange payment.
Do you need to use a solicitor or claims management company?
No.
You do not need to pay anyone to take part in the scheme. You can contact us directly using the form on this page.
Support with the scheme
We have appointed Fieldfisher LLP to support us in administering the motor finance redress scheme.
They may assist with customer communications and handling information as part of the scheme.
We remain responsible for the review of your case and any outcome.
If you are unhappy with the outcome
If you are not satisfied with our decision, you can refer your case to the Financial Ombudsman Service to assess if we correctly applied the FCA scheme to your case.
We will explain how to do this in our response to you, including the relevant time limits.