We will contact you around two weeks before your bond matures to ask what you would like us to do with the funds. You must provide us with confirmation if you wish your fixed term to be renewed.

If we don’t hear from you, we will automatically reinvest your deposit into a seven day instant access account. Following a maximum of four, seven day renewals (i.e. 28 days following the original maturity date), we will make a full repayment electronically to your nominated bank account.

For maturing ISA accounts, if we don’t hear from you, we will automatically reinvest your ISA deposit in an ISA Call Account.

As you may expect, the interest payable on these instant access accounts is quite low, currently just 0.10% Gross/AER. Clearly there are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.

If you have online banking, we will send an SMS notification to your registered mobile phone to advise that you will be able to provide maturity instructions online.

Alternatively, you can email us at [email protected] with the account name, account number, your postcode and the details of what you would like to do next.

We will contact you around two weeks before your bond matures to ask what you would like us to do with the funds. If you haven’t heard from us by then, please contact us.

If we don’t hear from you, we will automatically reinvest your deposit into a seven day instant access account. Following a maximum of four, seven day renewals (i.e. 28 days following the original maturity date), we will make a full repayment electronically to your nominated bank account.

For maturing ISA accounts, if we don’t hear from you, we will automatically reinvest your ISA deposit in an ISA Call Account.

As you may expect, the interest payable on these instant access accounts is quite low, currently just 0.10% Gross/AER. Clearly there are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.

Most likely because you did not let us know what you wanted us to do with the funds within 28 days of the original maturity date.

If you would like to invest the funds now, please contact us.