Funding an account

Frequently asked questions

How can I pay money into my account?

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You can send us the funds by electronic bank transfer.

If you prefer to send us a cheque, it should be made payable to United Trust Bank Limited.

The funds, however sent, must be received from your nominated bank account.

Who do I make my cheques payable to?

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Your cheque should be made payable to United Trust Bank Limited and issued from your nominated bank account.

Write your account number and name on the back of the cheque and send it to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Can you take the deposit via card payment or direct debit?

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No. We do not take card payments or direct debits to fund deposit accounts.

When will my deposit show on the online banking service?

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The deposit will show on the online banking service after we have carried out the necessary checks and only when the full deposit, as indicated on the fixed term application, has been received or the minimum balance requirement has been met for the notice account.

How do I know you have received my deposit?

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For personal customers that have sent a deposit by Faster Payment, we will send you a text alert. If it is a joint account, both parties will receive an alert.

For all other customers and payment types, we will send you a confirmation once we have received the full amount as indicated on your fixed term application. For notice accounts, we send you confirmation each time you make a transfer to us.

Why has my bank or building society told me the United Trust Bank account details cannot be verified?

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As of May 2020, some banks and building societies in the UK began offering a service called Confirmation of Payee (CoP), it will help protect you when you’re making payments by checking that the account, sort code and name of the account, match.

United Trust Bank account details cannot be verified using CoP as we are not yet part of the service. Therefore, when you make a payment to us for the first time you might get  a ‘no match’ or ‘unavailable’ message.

If this is the case, we request that you first check that you have correctly entered the sort code and account number. The sort code for every United Trust Bank Account is 30-01-51. You can confirm the validity of any sort code through the Faster Payment Sort Code Checker and other sort code registry checking tools.

After you have confirmed that you have entered the correct details, permit your bank or building society to proceed with the transfer.

Why has my bank or building society stopped my transfer to United Trust Bank?

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Your nominated bank may stop or hold your transfer to us if it is deemed unusual to the normal activity on your account.

If this is the case, your bank should contact you to check you are happy to proceed.

For electronic transfers, check that the sort code and account number have been entered correctly. After you have confirmed that you have entered the correct details, permit your bank or building society to proceed with the transfer.

For deposits made by cheque contact us to ensure that we have received and processed the cheque. After we have confirmed that we have, ask your bank or building society to pay the cheque.

How long does it take you to receive the funds I have sent?

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How the funds are sent will determine when we can confirm we have received them.

Faster Payments and CHAPS Payments will be received the same day they are sent, subject to cut-off times of the sending bank.

BACS transfers will be received 3 working days after they are sent.

As we are reliant on our clearing bank providing us the details of the credits, it can take up to 48 hours for us to receive the required information.

Can I send multiple payments to fund my account?

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Yes.  For new fixed term accounts the last transfer must be made within the 14 day funding window that follows account opening. Once we have received the full amount indicated on your application we will send you confirmation.

For notice accounts the minimum balance requirement must be met within the 14 day funding window that follows account opening. We will send you confirmation each time you make a transfer to us.

When can I make a deposit into my account?

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For new fixed terms accounts you have 14 calendar days from the day the account is opened to send us the total deposit as stated in your application.

If you have opened an account that allows additional deposits, such as a notice account, you can make transfers as you please from your nominated bank account up to the maximum balance allowed.

When does my 14 day funding window end?

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The 14 day funding window starts on the day the account is opened and ends 14 calendar days later. If we have not received any funds by end of the 14 days, the account will be closed.

Can I change the amount that I am going invest?

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If you have opened a fixed term, and providing you are within the 14 day funding window, you can change the amount you are going to invest. Just contact us to let us know the new amount to expect.

If you have opened an account that allows additional deposits, such as a notice account, you can make transfers as you please from your nominated bank account up to the maximum balance allowed.

Can I top-up my investment?

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Fixed term accounts can be topped up at maturity only. We need to receive the top-up deposit from your nominated bank account at least one day before maturity.

If you have opened an account that allows additional deposits, such as a notice account, you can make transfers as you please from your nominated bank account up to the maximum balance allowed.

When will I start to earn interest on my deposit?

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When you start to earn interest will depend on how the deposit is made and the account you have opened.

For fixed term accounts, you  will start to earn interest when we have received the total deposit as stated on the application. For notice accounts, you  will start to earn interest when the minimum balance requirement has been met.

For deposits made by Faster Payments or CHAPS Payment, we will receive these on the same day that you have sent them, subject to cut-off times of the sending bank. These will be treated as cleared funds upon receipt and interest will accrue from the date of receipt.

For deposits made by BACS transfer, we will receive these two working days after you have sent them. These will be treated as cleared funds upon receipt and interest will accrue from the date of receipt.

For deposits made by cheque to fund an open account, these will be treated as cleared funds from the first working day after we credit your account.  If a cheque has been paid into your account but is later returned unpaid, we will reverse the credit (including any accrued interest) and inform you this has happened.