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Summary Box
Trustee Reserve Deposit Account
0.50% Gross/AER*
What is the interest rate?
– 0.50% Gross/AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
Yes. The interest rate is variable and can therefore move up and down. Please see clause A4.3 – A4.5 (inclusive) of our Terms and Conditions for further information.What would the estimated balance be after 12 months based on a £15,000 deposit?
£15,075.00.This assumes the interest rate does not change and assumes that no withdrawals or deposits are made during the first year.
The projections provided are for illustrative purposes only and do not take into account individual circumstances.
How do I open and manage my account?
To open an account:
– The Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlor(s), trustees and beneficiaries) must be a resident in the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust).
– You can open a Trustee Reserve Deposit Account online via our website: utbank.co.uk.
– The minimum opening balance is £15,000.00 per account.
– The maximum balance is £2,000,000.00 per account.
– You have 90 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque.
– You can open only one Trustee Reserve Deposit Account per Trust, with United Trust Bank.
– Your Trust is not that of a qualifying registered charity.To manage the account:
– You can communicate and manage your account via online banking, email, post or telephone.
– You will need to provide details of at least one nominated account before any withdrawal or closure of the Trustee Reserve Deposit Account. A nominated account can be either:*a Beneficiary Nominated Account – an account held in the name of a beneficiary of the trust, into which payments may be made, as per the trust deed; or
*a Trustee Nominated Account – an account held elsewhere in the name of the trustee(s) on behalf of the trust.– Unless agreed with us in advance, you and any other trustee may receive up to two payments per calendar month into the Trustee Reserve Deposit Account. Any funds that are received from payments that exceed this limit will be returned.
Can I withdraw money?
Yes, funds will be sent to the nominated bank account upon receipt of a withdrawal request.How to make a withdrawal:
Once your account is open, each beneficiary or trustee may make up to two payments per month up to a maximum of £10,000 per payment, subject to the minimum balance requirement being met.Withdrawal requests can be made via Online Banking, if you make a withdrawal request via online banking before 5:00PM the funds should reach your nominated bank account on the same business day. If the request is made after 5:00PM, it will be processed the next business day. All withdrawal requests must follow the signing rules on the mandate; we will not be able to release funds if instructions are not authorised in line with the mandate.
For more details, please refer to sections E1.6-E.1.7 of the Terms and Conditions here
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time.
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts.Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
We understand Trust Accounts.
Savings solutions for trustees, who have control over assets or money that belong to a Trust.
Find out more about our Trust Bank Accounts here.
Why bank with us?
At United Trust Bank, we make trust banking simple and flexible, and our trust accounts are available to a variety of types of trusts, with no fees or charges. Enjoy same-day access to your account balance and manage your Trust finances effortlessly utilising our range of solutions.
Hold a trust account with us already? Click here if you wish to open another.
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Trustee 2 Year Bond
3.20% Gross/AER*
What is the interest rate?:
– 3.20% Gross/AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
No. The interest rate is fixed for the term of the bond.What would the estimated balance be after 2 years based on a £5,000 deposit?
£5,325.12.The projection provided is for illustrative purposes only and does not take into account individual circumstances.
How do I open and manage my account?
To open an account:– You must already hold a Trustee Reserve Deposit Account with United Trust Bank and maintain a minimum balance of £15,000 to open one of the additional Trustee Savings Accounts.
– The relevant Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlors, trustees and beneficiaries) must be a resident in the UK our Trust must be registered within the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust)
– The Trustee Reserve Deposit Account will form your nominated bank account.
– You can open a Trustee savings account online via our website: www.utbank.co.uk.
– The minimum balance is £5,000.00 per account.
– The maximum balance is £5,000,000.00 per account.
– You have 14 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque. The account term will begin once your pledged amount from your application has been received, or at the end of the 14-day window, providing at least the minimum balance has been received in that time. No further funds can be received once the term has started.To manage the account:
– You can view your account and set maturity instructions via online banking.Can I withdraw money?
No. Withdrawals, transfers or closures are not permitted before the maturity date.Upon maturity, the funds will be placed into your Trustee Reserve account held with United Trust Bank pending instruction of further reinvestment options.
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time.
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts..
Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
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Trustee 1 Year Bond
3.15% Gross/AER*
What is the interest rate?:
– 3.15% Gross/AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
No. The interest rate is fixed for the term of the bond.What would the estimated balance be after 12 months based on a £5,000 deposit?
£5,157.50.The projection provided is for illustrative purposes only and does not take into account individual circumstances.
How do I open and manage my account?
To open an account:– You must already hold a Trustee Reserve Deposit Account with United Trust Bank and maintain a minimum balance of £15,000 to open one of the additional Trustee Savings Accounts.
– The relevant Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlors, trustees and beneficiaries) must be a resident in the UK our Trust must be registered within the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust)
– The Trustee Reserve Deposit Account will form your nominated bank account.
– You can open a Trustee savings account online via our website: www.utbank.co.uk.
– The minimum balance is £5,000.00 per account.
– The maximum balance is £5,000,000.00 per account.
– You have 14 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque. The account term will begin once your pledged amount from your application has been received, or at the end of the 14-day window, providing at least the minimum balance has been received in that time. No further funds can be received once the term has started.To manage the account:
– You can view your account and set maturity instructions via online banking.Can I withdraw money?
No. Withdrawals, transfers or closures are not permitted before the maturity date.Upon maturity, the funds will be placed into your Trustee Reserve account held with United Trust Bank pending instruction of further reinvestment options.
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time.
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts..Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
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Trustee 18 Month Bond
3.17% Gross/AER*
What is the interest rate?:
– 3.17% Gross/AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
No. The interest rate is fixed for the term of the bond.What would the estimated balance be after 18 months based on a £5,000 deposit?
£5,239.62.The projection provided is for illustrative purposes only and does not take into account individual circumstances.
How do I open and manage my account?
To open an account:– You must already hold a Trustee Reserve Deposit Account with United Trust Bank and maintain a minimum balance of £15,000 to open one of the additional Trustee Savings Accounts.
– The relevant Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlors, trustees and beneficiaries) must be a resident in the UK our Trust must be registered within the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust)
– The Trustee Reserve Deposit Account will form your nominated bank account.
– You can open a Trustee savings account online via our website: www.utbank.co.uk.
– The minimum balance is £5,000.00 per account.
– The maximum balance is £5,000,000.00 per account.
– You have 14 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque. The account term will begin once your pledged amount from your application has been received, or at the end of the 14-day window, providing at least the minimum balance has been received in that time. No further funds can be received once the term has started.To manage the account:
– You can view your account and set maturity instructions via online banking.Can I withdraw money?
No. Withdrawals, transfers or closures are not permitted before the maturity date.Upon maturity, the funds will be placed into your Trustee Reserve account held with United Trust Bank pending instruction of further reinvestment options.
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time.
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts..
Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
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Trustee 6 Month Bond
3.10% Gross / 3.12% AER*
What is the interest rate?:
– 3.10% Gross / 3.12% AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
No. The interest rate is fixed for the term of the bond.What would the estimated balance be after 6 months based on a £5,000 deposit?
£5,155.00.The projection provided is for illustrative purposes only and does not take into account individual circumstances.
How do I open and manage my account?
To open an account:
– You must already hold a Trustee Reserve Deposit Account with United Trust Bank and maintain a minimum balance of £15,000 to open one of the additional Trustee Savings Accounts.
– The relevant Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlors, trustees and beneficiaries) must be a resident in the UK our Trust must be registered within the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust)
– The Trustee Reserve Deposit Account will form your nominated bank account.
– You can open a Trustee savings account online via our website: www.utbank.co.uk.
– The minimum balance is £5,000.00 per account.
– The maximum balance is £5,000,000.00 per account.
– You have 14 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque. The account term will begin once your pledged amount from your application has been received, or at the end of the 14-day window, providing at least the minimum balance has been received in that time. No further funds can be received once the term has started.To manage the account:
– You can view your account and set maturity instructions via online banking.Can I withdraw money?
No. Withdrawals, transfers or closures are not permitted before the maturity date.Upon maturity, the funds will be placed into your Trustee Reserve account held with United Trust Bank pending instruction of further reinvestment options.
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts.Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
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Trustee 10 Day Notice Account
2.20% Gross/AER*
What is the interest rate?:
-2.20% Gross/AER*This product is available to all Discretionary, Bare and Personal injury trusts established and registered in the UK.
The interest is calculated daily using the cleared balance of the account and paid annually on 31st October, and at the point of closing your account.
* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid Gross i.e. without the deduction of tax.
Can United Trust Bank change the interest rate?
Yes. The interest rate is variable and can therefore move up and down. Please see clause A4.3 – A4.5 (inclusive) of our Terms and Conditions for further information.What would the estimated balance be after 12 months based on a £5,000 deposit?
£5,110.00.This assumes the interest rate does not change and no withdrawals or deposits are made during the year. The projection provided is for illustrative purposes only and does not take into account individual circumstances.
How do I open and manage my account?
To open an account:– You must already hold a Trustee Reserve Deposit Account with United Trust Bank and maintain a minimum balance of £15,000 to open one of the additional Trustee Savings Accounts.
– The relevant Trust must be registered within the UK.
– You and all other parties connected to the relevant trust (i.e. settlors, trustees and beneficiaries) must be a resident in the UK our Trust must be registered within the UK.
– All trustees and all settlor(s) must be over 18 years old.
– The relevant trust must already exist with the relevant trust documents being provided to UTB as part of the account opening process (i.e. UTB will not be involved in establishing the trust)
– The Trustee Reserve Deposit Account will form your nominated bank account.
– You can open a Trustee savings account online via our website: www.utbank.co.uk.
– The minimum balance is £5,000.00 per account.
– The maximum balance is £5,000,000.00 per account.
– You have 14 days after submitting your application to fund your account, which needs to be sent either electronically or via a cheque. The account term will begin once your pledged amount from your application has been received, or at the end of the 14-day window, providing at least the minimum balance has been received in that time. No further funds can be received once the term has started.To manage the account:
– You can view your account and set maturity instructions via online banking.Can I withdraw money?
Yes, however 10 days’ notice is required for any withdrawals or closure.Notice must be given via Online banking. Please state your name, account number, amount of withdrawal.
Additional information
– No account opening fees or monthly charges for the Trustee Reserve Deposit Account.
– Rates correct at the time of issue. Offers can be withdrawn at any time.
– Opening the account is subject to our Terms and Conditions.
– Tax implications for a trust can be complicated and are subject to change in the future. The Bank does not provide tax advice. Specific advice should be sought based on the trust’s individual circumstances.
– Cheque books, standing orders, direct debits, and bill payments are not permitted from the suite of Trust Deposit Accounts..Need some help with our Trust accounts?
Here you can find answers to our most common questions. If you still cannot find what you are looking for, please use the contact us form within our ‘How can we help’ section.Please take time to read and understand our Terms and Conditions before applying for any of our accounts
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Customer support and life moments
Get the support you need when you need need it.
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Manage your account
Update your details, open additional accounts or sign up for online banking.
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FAQs
Find answers to the most common questions about our deposit accounts.
Frequently asked questions
What are Trust Bank accounts?
A Trust Bank account is an account specifically designed for trusts to enable them to manage the day to day running of the trust.
At UTB we offer a Trustee Reserve Deposit Account that can be used to receive and make payments relating to the trust. Once the minimum balance of £15,000 is met, Trustees can then also apply for our range of Trust Savings accounts.
You can find out more details and our current rates here.
What types of trust can apply for an account with UTB?
We currently accept applications from:
– Bare Trusts
– Will Trusts
– Interest in Possession Trusts
– Life Interest Trusts
– Personal Injury Trusts
If you have a different type of trust, we may still be able to help you so please contact us on: [email protected]
What are the types of savings accounts I can open with United Trust Bank?
We offer a Trustee Reserve Deposit Account to assist with the day to day running of the trust, once the minimum balance of £15,000 is met you will be able to access our range of Trust Savings Accounts including notice accounts and fixed term bonds.
You can find out more details and our current rates here.
What is the UTB Trustee Reserve Deposit Account?
The Trustee Reserve Deposit Account is an account we offer to trusts to help with the day to day running of the trust, it provides trustees with flexibility to access funds when they need to.
Each Trustee or Beneficiary can withdraw funds up to twice per month, each payment can be for a maximum value of £10,000 and will be sent directly to their nominated bank account. Please see our Terms and Conditions for further information on payments here.
To open any fixed term or notice accounts available to trusts the trust must have opened a Trustee Reserve Deposit Account and maintain a minimum balance of £15,000. Further information can be seen here in our Product Guide.
Do I have to use an intermediary to apply for a trust account with United Trust Bank?
No, you do not need to use an intermediary to apply for a trust bank account with us, you can open an account directly. If you are an intermediary please register for a call back here.
What is the minimum and maximum I can invest in a trust account?
Our Trustee Reserve Deposit account has a minimum balance requirement of £15,000 at all times. For our Trust Savings Accounts the minimum balance requirement is £5,000.
Our maximum balance for the Trustee Reserve Deposit account is £2m and for our Trust Savings Accounts the maximum balance is £5m. If you have a requirement outside of these limits, please contact us to discuss on: [email protected]
Are trust savings protected by the FSCS?
If your funds are held in a bare trust, each eligible beneficiary is protected by the Financial Services Compensation Scheme (FSCS) up to £120,000. If any beneficiary holds a separate account with us, please note this protection cover incorporates all accounts held.
For funds held in a non-bare trust, the £120,000 protection cover is applied to the trust rather than the individual trustees. Any trustees with an interest in more than one non-bare trust are protected up to £120,000 per trust.
For more information on the FSCS protection, please visit the FSCS website or click here.
How do I apply for a UTB Trust Bank account?
To apply for our Trustee Reserve Deposit Account please complete an application here, scroll down to ‘Start Application’ and then select ‘Trust’ from the dropdown menu.
If you are an intermediary, please register for an account here or login to complete an application here.
If you already hold a Trustee Reserve Deposit Account with a minimum balance of £15,000 please login to online banking to apply for our Trust Savings Accounts or call our friendly, London based, customer support team on 0207 190 5599.
What documents do I need to upload as part of my application?
At the end of our online application form you will need to upload:
– A copy of the Trust Deed or Will (if the Trust is not registered with the TRS we will require this to be certified)
– Proof of the TRS Registration (this can be downloaded from the HMRC website)
– If the Settlor is deceased, a copy of their death certificate
– For minor beneficiaries, a copy of their birth certificate or passport
If you do not have some of these documents or have any questions, please contact us to discuss on [email protected]
Can I still apply for an account if any of the beneficiaries are under 18?
Yes, we understand some trusts can have minor beneficiaries. We are required to carry out identity checks on all beneficiaries, including minors. To fulfil our requirements if you have a minor listed in the trust please upload a copy of their passport or birth certificate at the end of the application process.
Please note, if the Trust Deed lists beneficiaries as a ‘class’ for example grandchildren of, then we do not need to identify them.
Why have I been asked to provide more information?
As part of our customer due diligence, there may be instances when we need clarification on the information you have provided. This doesn’t mean your application has not been accepted, but it may delay the account being opened. It is therefore important that any information you provide is up-to-date and accurate.
Can my trust hold multiple savings accounts?
Yes. You can choose to split your funds over multiple accounts, but please note you are only permitted to have one Trustee Reserve Deposit Account per trust.
How can I open another savings account with you as an existing customer/intermediary?
If you are an existing customer or intermediary and wish to open another trust account with us, you can do so via your online log in.
Existing customers can access their online log in here.
Existing intermediaries can access their online log in here.
When you have logged in, please send us a secure message via the Contact Centre, detailing the new account you wish to open, and we will process this for you.
Can each of the beneficiaries have a different nominated bank account for withdrawals?
For our Trustee Reserve Deposit Account, each beneficiary/trustee can provide their own nominated bank account in the application. Up to two withdrawals per beneficiary/trustee are allowed per month. Please note, this is subject to a maximum of eight nominated bank accounts per trust.
The Trustee Reserve Deposit Account will act as your nominated account for our Trust Savings accounts, at maturity of a fixed term or notice period if we do not receive further instructions from you the balance will be placed into the Trustee Reserve Deposit Account.
How do I withdraw funds from my Trustee Reserve Deposit Account?
Withdrawals from the Trustee Reserve Deposit Account are permitted up to twice per month per nominated account, please note a maximum amount of £10,000 per payment also applies.
To make a withdrawal, login to online banking, select the Trustee Reserve Deposit Account and choose the ‘Make a Withdrawal’ option. Enter the amount you wish to withdraw and then choose the date the payment should be made. Please note, we require a minimum balance of £15,000 to be maintained on the Trustee Reserve Deposit Account.
Should your withdrawal request be submitted and authorised by 5pm on a business day, the funds should reach your Nominated Bank Account on the same business day. Requests made after 5pm, or on a non-business day will be processed on the next business day.
Depending on the account mandate, if the withdrawal request requires another approval this needs to be done by 5pm to receive funds same day.
How often are statements sent?
For the Trustee Reserve Deposit Account and Trust Notice Account statements are sent annually, after interest is applied on 31st October each year. For Trust Fixed Term Bonds you will receive a term confirmation document and then statements are sent annually on the anniversary of the fixed term’s start date.
Should you require statements more frequently you can send us a secure message via online banking or call our friendly customer support team on 0207 190 5599.
How do I update the signatories on my account?
If you need to add or remove a signatory from your Trustee Reserve Deposit Account you can do so by completing a new mandate form by visiting our ‘Change of details’ page here and complete the steps under the ‘Changing Mandates’ section.
Please note we will require supporting documentation from the Trust including an amendment to the Trust Deed and a new copy of the TRS Registration (if applicable) which confirms the change in trustee/beneficiary.
What happens when my account reaches maturity?
We will contact you two weeks before your bond matures to ask what you would like to do with the funds.
For online banking customers, we will also send you a text message to confirm your account is approaching maturity, and you can log in to provide your instructions from that day onwards. Please note, all signatories must have signed up or online instructions will not go through fully.
If you don’t provide instructions before your maturity date, we will automatically transfer the full balance (including any interest earned) into your UTB Trustee Reserve Deposit Account
How do I manage my account?
The easiest way to manage your account is via online banking. Register your details here to get started, and then you can log in here. You will then be able to send us secure messages, arrange withdrawals, provide maturity instructions, serve notice, and more.
The UTB Trustee Reserve Deposit Account can only be managed online, so please ensure if you have opened one of those accounts that you also register for online banking.
For our other trust accounts, these can also be serviced by calling us on 020 7190 5599 or freephone 0800 083 2228, or you can reach out to us via our contact form.
Is my trust eligible for online banking?
All trust types are eligible for online banking, though only your trust’s signatories will be able to sign up. To register your details, please click here.
After you have successfully registered your details, we will email you your username and a temporary password. This email should arrive within a few minutes. If it doesn’t, please check your junk or spam folders. You can then log in to online banking here. Please note, if you have not consented to email communications, your details will be sent by post.
To find out more about the access level you will have, please see Who can access online banking?
Who can access online banking?
Only signatories for your trust will have access to online banking, which includes the ability to provide maturity instructions, change their personal details, and send secure messages.
There is no limit on how many signatories you can add to your account. If you would like to add more, please complete a mandate by heading to our ‘Change of details’ page here.
You will be redirected to a page hosted by our partner DocuSign, where you will find the form itself.
Please note, you will need to supply the existing signatories’ email addresses on the form so that they can agree to any changes you make.
If we are not able to confirm a new signatory’s identity electronically, we will ask you for a copy of their ID. We will let you know when we have updated the signatories.
Is online banking available for Trusts?
All trusts are eligible for online banking but only signatories can register. To register for online banking please click here.
After you have registered you will receive an email with your username and a temporary password. This email should arrive within a few minutes, if it doesn’t, please check your junk/spam folders.
If you have already registered for online banking you can login here.
Push Notification
Below is a short video guide on how to register for online banking using push notifications:
SMS Notification
Choosing SMS means we will use a text message to complete authentication using a one-time passcode sent to your registered mobile number.
An example of the message we send for Two Factor Authentication is displayed below. You only need to enter the numbers displayed in the SMS:
What is dual authorisation and when does it apply?
Dual authorisation is required when your signing arrangements are set to ‘both’, ‘any two’ or ‘all’ to sign, i.e. you have stated that in order to make any changes or provide maturity instructions on your account, two signatories must consent separately to the request.
For online banking, this applies when you wish to provide us with maturity instructions or give notice on any account held with United Trust Bank.
What if I hold both a personal account and a trust account?
In the event that you hold a personal account and also act as a signatory for a trust, and you want to register both for online banking, you will need to complete the registration form separately for your personal online banking and your trust online banking.
This is because account numbers are directly linked to the customer type and profile, i.e. a personal customer can only see their personal accounts on online banking and a trust customer can only see their trust accounts.
If you act as a signatory for more than one trust, you will need to sign these up separately as well since only the relevant accounts for that trust will show online.
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Ways to contact us
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Login and send us a message via online banking
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020 7190 5599
Monday – Friday 9am – 5pm
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Freephone – 0800 083 2228
Monday – Friday 9am – 5pm
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United Trust Bank, One Ropemaker Street, London, EC2Y 9AW
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Use our Help Centre to see if we can answer any of your queries online
