Grow with UTB

A new job opportunity with United Trust Bank.

Support Officer | Property Development

A new opportunity to work in our Property Development team where you will be responsible for supporting the PD Case Management Team with loan origination and in-life support & administrative related tasks. You will also responsible for the support the PD Head of Business Transformation to ensure system changes meet requirements and do not cause disruption for the overall PD team.

Job Reference: PD064-24
Department: Property Development 
Reporting to: Head of Support & Training 
Location: London 
Work pattern: Hybrid 

Job description

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This is a hybrid role – 3 days in the office (City of London location) and 2 days working from home.

Role Purpose:

Responsible for supporting the PD Case Management Team with loan origination and in-life support & administrative related tasks. Also responsible for the support the PD Head of Business Transformation to ensure system changes meet requirements and do not cause disruption for the overall PD team.


PD Support Team

Support the Head of Support and Training in the provision of services across the Property Development business by:

  • Prepare primarily New Offer Letters for new borrowers prior to be assigned to the Case Managers (CM)
  • Populating Aurius by copying across credit applications which were created within the PD Portal and have subsequently seen the Offer Letter returned duly accepted. This is followed by Opening in Aurius a Loan Account in Due Diligence (DD) and transferring/charging the funds in relation to the Arrangement/ Commitment Fee
  • Assist the Case Managers by uploading of DD -Conditions in the Conditions Tab in the Aurius newly opened Loan Account in DD and populate and date on the Loan Authorisation Form, followed by the preparation of Instructions to the 3 Bank’s Professionals
  • Collaborate with the Case Managers to collect the correct Documentation/ Nivo Validations to perform the required Business & Personal Credit Searches as part of CDD/KYC and collation of evidence and linking Experian with Aurius Customer ID’s by activating the “Alert me” function and entering the Aurius Customer ID in every search
  • Undertake a KYC refresh of the live loan portfolio at the times specified in the CDD procedures in relation to low/medium and high risk borrowers. This includes preparation of letters to be sent to borrowers with Business Structure Charts and performing Business and Personal Credit searches; always in collaboration with the KYC Champion, CM’s and PDD
  • Keeping Aurius up to date with all insurance policies relating to specific borrower building projects; chasing borrowers for renewal details as necessary
  • Shadowing where possible a handful of cert payment drawdowns and a handful of 1st Drawdowns following a completed Due Diligence process as part of future career steps; which may include site visits and credit committee meetings. Inputting Bank Details to Aurius Customer ID’s, for Activation and use, subject to them being provided by the CM’s following their confirmation with customer process
  • Inputting & Approving invoice payments to the Aurius Loan Accounts
  • Advance and/or Post Transaction tab; to be advanced by CM or Operations Support Manager and processed by the Lloyds Straight Thought Payments (STP) process/system
  • Entering documents into the Red Book in relation to security releases, collateral warranties, etc and arranging for these to be signed. All requests to scan and/or save documents/ emails to Virtual Cabinet are completed accurately and actioned same day
  • Undertake the Partial Redemptions Process by liaising with solicitors and processing on Aurius Plot Sales Funds and Redemption Fees
  • Assist with Aurius updates to Plot Details, Risk Weighted Assets, & other data points
  • Prepare Part of the a) KYC & Creditworthiness and b) Part of the
  • Post Completion Checklist at Account Opening and after a Loan in
  • DD is Drawn, where applicable; record any findings and correct the Aurius system where possible, prior to reverting the Case Managers for review/sign off
  • Land Registry Searches and perform the Net Worth calculations

PD Business Transformation

Support the Head of Business Transformation by:

  • Contributing to and, where appropriate, documenting, requirements for system changes based on process knowledge
  • Producing or updating process documentation and policies where required in response to system and process changes
  • Input into the creation of test scripts, test data to ensure system changes meet requirements, or continue to function as expected for the PD team.
  • Execute test scripts in a manner that the results can be reperformed or traced if necessary
  • Report progress on any test activities, results and raise any issues or risks discovered during these activities

Other General Activities

  • All activities to be conducted in accordance with the Bank’s internal procedures
  • Ensure all matters which may adversely impact the risk to the Bank are promptly notified to the Operations Support Manager, the Head of Case Management the Deputy Head of Operations, the Head of Operations, the Executive Director Property Development and/or Credit Department as necessary
  • Assist the Head of Support and Training, Head of Business Transformation and PD Team Administrator with ad-hoc projects and requests as necessary

Skills and Experience sought: 

  • Understanding of anti-money laundering procedures and KYC
  • Experience of working with banking systems
  • MS Word and Excel
  • Ideally good knowledge of Aurius, the PD Portal and Virtual Cabinet
  • Basic Understanding of property lending practice and processes
  • Energetic and willing approach to work
  • Accuracy and eye for detail
  • Written and verbal communication skills
  • Good organisational and time management skills
  • Committed to high service levels with a can do attitude

About UTB

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UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

Employee benefits

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  • Competitive Salary and Bonus package
  • 26 Days Holiday
  • 2 Wellbeing Days
  • Contributory Pension
  • Life Insurance / Income Protection / Critical Illness cover
  • Private Medical Insurance
  • Season Ticket Loans
  • Excellent career development opportunities and where appropriate sponsorship of a relevant qualification

Apply Now

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