Grow with UTB

A new job opportunity with United Trust Bank.

Business Analyst | Operations

A new opportunity to work in our Central Operations team where you will support the business by translating business needs into business requirements that can be utilised by development teams and vendors.

Job Reference: OP033-23
Department: Operations 
Reporting to: Head of Change 
Location: London 
Work pattern: Hybrid 

Job description

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This is a hybrid role – 3 days in the office (City of London location) and 2 days working from home.

Role Purpose:

To Support the business by translating business needs into business requirements that can be utilised by development teams and vendors.


  • Working with the business to understand and model business functions, business processes, information flows and data structures
  • Investigating operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of both business areas and systems
  • Assisting in the analysis of underlying issues and their root causes, and identifying available options to resolve these issues;
  • Specifying data, data objects and information flows that align with the needs of the business
  • Producing business analysis artefacts such as: business case, requirements, As-Is and To-Be processes,   Request for Proposals (RFP) using relevant documentation styles in line with bank standards
  • Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business
  • Assisting in defining user acceptance tests for new or improved business processes and IT systems
  • Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative
  • Support the Project Manager through maintenance of project documentation (RAAIDD, Plan etc)
  • Identify project risks and issue recording and escalating where appropriate
  • Support delivery teams as they develop, test, and deploy solutions
  • Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases

Skills and Experience sought:

  • A qualification in Business Analysis– eg. BCS Qualification, Six Sigma Green Belt, ISEB Business Analyst
  • Interest in technology and awareness of technological developments
  • Experience in Project Management applications such as MS Project, Visio, JIRA and other project tools
  • 3-5 years’ experience working as a Business Analyst or consultant with experience in mapping processes and documenting requirements, and following these through to solutions
  • Excellent verbal and written communication with all levels including business process owners, suppliers, IT and stakeholders
  • Excellent documentation skills – process and requirements documents, and summary presentations
  • Experience in Financial Services industry
  • Inquiring and logical thinker that can assimilate information, sift out key points, and question further


About UTB

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UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

Employee benefits

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  • Competitive Salary and Bonus package
  • 26 Days Holiday
  • 2 Wellbeing Days
  • Contributory Pension
  • Life Insurance / Income Protection / Critical Illness cover
  • Private Medical Insurance
  • Season Ticket Loans
  • Excellent career development opportunities and where appropriate sponsorship of a relevant qualification

Apply Now

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Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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