The ‘UTB Secure Chat Hub’ provides brokers and customers with a straightforward and secure way of communicating with the Bank during mortgage applications.
Available to download for free from usual App stores, the new App allows customers to easily communicate with the Bank, upload files such as bank statements and payslips, e-sign documents and scan documents for facial recognition ID verification as well as complete security checks saving them time and inconvenience. Introducers can register, refer cases and forward documentation. The system also provides a higher degree of data security than email communications.
The new UTB Secure Chat Hub is powered by Nivo’s Secure Messaging platform but is United Trust Bank branded ensuring a consistent journey for UTB customers. A further advantage of the new App is that information can be securely shared by lenders, brokers, lawyers and other professionals signed up to the network. For example, ID verification can be easily and securely passported between UTB and lawyers acting for the Bank, and with a customers specific authority, documentation can be transferred between broker and lender to speed up the application journey, providing all parties are using the same system.