Grow with UTB

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

CI Specialist (Green Belt), leads and deliver improvement initiatives within defined business areas, applying Lean Six Sigma methodologies to improve efficiency, quality, and customer outcomes. Working closely with operational teams to identify opportunities, implement solutions, and help embed a continuous improvement mindset across the organisation.

Key Responsibilities

• Deliver improvement projects (DMAIC / Kaizen) to improve process efficiency, reduce cost, and enhance customer experience.
• Lead cross-functional improvement initiatives to drive operational efficiency, reduce costs, and improve overall organizational performance
• Identify improvement opportunities through data analysis, process mapping, and stakeholder engagement
• Apply Lean Six Sigma tools to identify root causes and implement practical, sustainable solutions
• Facilitate workshops (e.g., process mapping, root cause analysis, ideation sessions)
• Engage and influence frontline teams and functional stakeholders to adopt new ways of working

Skills and Experience 

• 2 + years of experience in continuous improvement, process improvement, or related role
• Lean Six Sigma Green Belt certification
• Proven experience delivering process improvement initiatives
• Practical application of CI tools (e.g., process mapping, root cause analysis, waste identification)
• Data analysis capability (Excel or equivalent tools)
• Strong problem-solving skills with a structured, analytical approach
• Working knowledge of Lean Six Sigma tools and methodologies
• Ability to analyse data and generate actionable insights

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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