Grow with UTB

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

This role is responsible for leading and delivering end-to-end (E2E) continuous improvement interventions across the bank’s products and central functions. Operating at Black Belt level, the individual will diagnose complex process inefficiencies, design and implement targeted interventions, and deliver measurable improvements in cost, customer outcomes, operational efficiency, and risk. Accountable for delivering measurable business outcomes, including cost reduction, productivity improvements, enhanced customer outcomes, and risk reduction, with robust baselining and post-implementation validation.

Key Responsibilities

• Lead diagnostic reviews of end-to-end customer journeys (front-to-back) and identify waste and control gap
• Lead DMAIC projects and Kaizen event
• Deliver cross-functional redesigns, not just local improvement
• Drive standardisation and simplification at scale
• Own delivery of quantified financial and operational benefits
• Validate benefits with Finance
• Track benefits post-implementation
• Partner with Heads of Product, Ops, Risk, Finance
• Challenge ways of working
• Drive alignment across silo
• Implement controls to sustain improvements
• Coach Green Belts / local teams
• Support building a CI culture

Skills and Experience 

• Lean Six Sigma Black Belt certification (or equivalent experience)
• Strong financial services experience (banking preferred)
• Proven track record of delivering multi-million £ improvement initiatives
• Experience working across end-to-end processes
• Strong data skills (Excel, SQL, Power BI)
• Experience with process mapping & analytics tool
• Strong challenger mindset
• Commercially focused
• Able to influence at senior level

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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