Grow with UTB

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

The administration of the deposit base of the bank through the lifecycle of a customer across all customer types; personal, business, ISA, Charities and Trusts. Offering exceptional service whilst living our company values.

Key Responsibilities

• Responsible for setting up new applications for customers on our system
• Maintaining SLA when opening new accounts
• Manage the mailboxes so we answer our customers queries within agreed timeframe
• Support Customer Service during busy periods by taking calls and answering email and secure messages
• Keeping our customers informed on their application progress
• Contact customers within SLA if documents are missing
• Provide an excellent level of customer service across all of our contact channels
• Manage the accounts that are unfunded
• Raise incidents and complaints in a timely manner

Skills and Experience 

• Excellent administrative skills
• Microsoft Office: Word, Excel, Outlook
• Banking Systems (Including Online Banking)
• Highly numerate, Literate and IT literate
• Ability to deal with high volumes of work
• Good organisational skills
• Excellent telephone manner

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• Competitive Salary and Bonus package
• 26 Days Holiday
• 2 Wellbeing Days
• Contributory Pension
• Life Insurance / Income Protection / Critical Illness cover
• Private Medical Insurance
• Season Ticket Loans
• Excellent career development opportunities and where appropriate sponsorship of a relevant qualification

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >