Grow with UTB

This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home.

Role Purpose

The IT Support Technician’s role is to provide 1^st/2^nd line, support to staff within the organization’s technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required

Responsibilities: 

• Receive, log and respond to incoming Help Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation. Recommend and implement corrective solutions
• To assist with the setting up, deployment, maintenance and repair of, laptops, desktops, mobiles and other IT equipment. Assess the need for and implement performance upgrades to hardware, including the installation hard disks, RAM, etc.
• Active Directory administration, user administration etc.
• A good understanding of networking fundamentals
• Where required, administer and resolve issues with associated end-user workstation applications
• Provide support on the Microsoft Office family of products along with the company’s bespoke application suite

Skills and Experience sought: 

• Ability to use and support MS Office, and Teams
• Proven support of remote/flexible workers and associated remote desktop/services
• Some knowledge of VMWare and virtualised technologies
• Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc
• On premise and hosted telephone systems/SIP protocols, recording etc
• Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure
• Customer Needs/Focus (Value)
• Service Support and Management
• Incident Logging
• System Thinking

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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