Grow with UTB

This is a permanent role working 5 days in the office (City of London location) covering Monday – Thursday 8am – 4pm and Friday 9am – 5pm. 

Role Purpose: 

To support the Facilities/Reception teams in a busy office to maintain a professional and safe environment for staff and visitors and ensure the highest standards are delivered.

Responsibilities: 

Office Management – core

• Help to maintain the internal social areas (including kitchen areas) to a high standard throughout the day, loading the dishwashers, and replenishing supplies as needed.
• Stock management.
• Ensure coffee machines are in working order at the start of the day and are replenished and cleaned when needed.
• Assist with new joiner inductions / staff photos.
• Manage lockers, bike passes and parking.
• Raise building permits with Security for external contractors.
• Assisting with the Facilities Management ticket system
• Assist in DSE Assessments and subsequent remedial action plans.
• Carry out daily health and safety walks to ensure the environment is safe, secure and welcoming.
• Assisting with the management of Health and Safety, Fire Marshals and First Aiders.
• Organising and collecting deliveries.
• Supporting the management of building access control.
• Assist with general ad-hoc duties, as required by the Bank i.e. archive records, copying, scanning and assistance to other departments.
• Covering core Facilities duties when the Senior Facilities Coordinator is absent.
• Covering core reception duties when required.

Reception – cover

• Meeting and greeting staff and guests
• VIP; high touch service.
• Meeting room booking co-ordination via Microsoft Outlook.
• Managing Reception mailbox and customer queries via customer mailbox.
• Management of meeting rooms to include set-up and clearing.
• Delivering refreshments and lunches to meeting rooms when required.

• Taking inbound calls from the reception phone and transferring to the relevant person or Group and/or taking accurate messages.

Skills and Experience sought:

• Understand professional etiquette and have the emotional ability to engage with the visitors appropriately

• An ability to adapt to an ever-changing environment
• The passion, drive and attention to detail to deliver the very highest levels of customer service
• Have great interpersonal skills, and an outgoing, vibrant personality
• The ability to work confidently and calmly under pressure
• Conversant with telephone switchboard practices
• Microsoft Outlook, basic Word, Excel & PowerPoint. MS Teams
• Demonstrate an excellent command of the English language, both in verbal and written communication

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• Competitive salary and discretionary bonus scheme
• Matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• Flexible and hybrid working
• Private medical insurance via Vitality
• Life, income protection and critical illness insurance
• Enhanced family leave pay
• Extensive learning and personal development opportunities
• Electric car scheme and cycle to work scheme
• Season ticket loan
• Wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >