Online banking

The easiest way to manage your account is by registering for online banking

To sign up to online banking, you will need your UTB sort code and account number, National Insurance number, email address and mobile phone to hand.

You will also need to ensure you have an email address and a mobile number registered with us. If you need to update your details, please contact us.

Click here to register once you have confirmed the above.

Once registered, you will be sent your online banking registration details via post and will need to log in once you have received these to complete your registration.

We currently offer online banking to personal customers only. We are working on an online banking service for our Business and Charity customers and, once ready, we will invite you to register for the service. In the meantime, you can manage your account by email, phone and post.

2 Factor Authentication (2FA)
When signing up for online banking, you can decide whether to use SMS or Push notifications for Two Factor Authentication (2FA). We use this to verify your identity when logging in to online banking.

Choosing SMS means we will use a text message to complete authentication using a one-time passcode sent to your registered mobile number.

Push notifications will require further set up including downloading the SecurEnvoy Authenticator app to your mobile device. You will be prompted to verify log ins by clicking a button in the app.

If you have any further questions, please visit our online banking FAQS here.

Common Troubleshooting Issues for Registration

  • Please ensure any personal information being entered at registration is the same as we hold on file
  • Please do not leave gaps in any account information being entered when registering
  • If you have updated any contact information, please let us know before registration
  • If your browser has an auto-fill function, please ensure that this does not enter incorrect information

Ways to contact us

Secure Message via online banking: Login here

Telephone: 020 7190 5599; Monday – Friday 9am – 5pm

Post: United Trust Bank, One Ropemaker Street, London, EC2Y 9AW

Online contact form: Submit your enquiry here

Use our Help Centre to see if we can answer any of your queries online