What if I hold both a personal account and a trust account?

In the event that you hold a personal account and also act as a signatory for a trust, and you want to register both for online banking, you will need to complete the registration form separately for your personal online banking and your trust online banking.

This is because account numbers are directly linked to the customer type and profile, i.e. a personal customer can only see their personal accounts on online banking and a trust customer can only see their trust accounts.

If you act as a signatory for more than one trust, you will need to sign these up separately as well since only the relevant accounts for that trust will show online.