Frequently Asked Questions
Can I submit both regulated and unregulated bridging applications?
Yes. The portal supports both regulated and unregulated bridging finance through one simple digital journey.
I’ve already got login details for the United Trust Bank Residential Mortgages, Buy-to-Let or Second Charge Portal. Do I need new login details?
No. If you already have login details for the United Trust Bank Residential Mortgages, Buy-to-Let or Second Charge Portal, you can use the same username (your registered email address) and password to access the Bridging Broker Portal.
What is my username?
Your username is your registered email address.
I’ve forgotten my password. What should I do?
Simply click ‘Forgot Password’ on the login page and follow the instructions.
Our firm would like to register additional brokers. How do we do this?
If you’d like to give additional members of your brokerage access to the Bridging Broker Portal, simply email our Internal Sales Team with the names and email addresses of the brokers you’d like to register, or give us a call and we’ll be happy to arrange access for you.
How do I add a case synopsis or additional information to my application?
If you’d like to provide a case synopsis or any additional information to support your application, simply click on the ‘Refer Note’ within the case and enter the relevant details. This helps our team better understand your case and any specific requirements.
Who do I contact if I need help?
Our Internal Sales Team will be happy to support you with any questions about accessing or using the portal.