Grow with UTB

This is a hybrid role – 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

Responsibility for providing system and change support to the Asset Finance team for all applications within the AF system architecture.

Responsibilities: 

Application support

• Monitor and maintain the functionality of Asset Finance systems and applications ensuring customer and user satisfaction.
• Intercept, log and resolve issues affecting Asset Finance specialist applications such as Sentinel, Alfa, Auto Decision Platform, Integration Layer and portals – acting as First and Second line resolver
• Perform analysis for new business requirements and prepare and manage requirements and functional specification documents.
• Resolve issues and complete change requests using internal configuration, escalate complex changes to other team members or system vendors where required
• Manage day to day first and second line relationship with application vendors
• Review and prioritise issues and change requests with business stakeholders

Project and Change Management

• Manage work packages and projects, in line with the Bank’s Change Implementation and Change Management Policies
• Identify change risks and issues and escalate these as appropriate, with mitigation plans
• Own project related administration such as project plans and Risk, Actions, Assumptions, Issue and Dependencies (RAAID) Logs

Testing Support

• Plan, manage and conduct testing of change packages to ensure they are fit for purpose, prior to go-live.

User documentation and training

• Acting as Application Procedures Librarian ensuring procedures have been documented consistently and in a user friendly manner, and maintaining up to date versions

Skills and Experience sought: 

• 5+ years experience  within the Financial Services industry and with Banking technologies
• Experience managing change within financial services covering the full change lifecycle and release management process.
• Business Analysis experience documenting issues, solutions and business processes.
• 2+ within the asset finance industry

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

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