Cookies
Cookies
United Trust uses cookies to keep our sites reliable, secure, and personalized. By accepting cookies, you enhance your experience as the site remembers your preferences.
This policy should be read alongside our Privacy Policy, which explains how we use personal information.
For any questions regarding the use of your personal information or cookies, please contact our Data Protection Officer, Mark Heaphy, at 0207 190 5555 or freephone 0800 083 2228.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website, or another website, recognize your device during future visits.
Cookies serve various functions, such as remembering your username and preferences or analyzing site performance. Most websites use cookies to collect general information, like visitor paths, devices used, IP addresses, viewed pages, and approximate location (e.g., identifying that you are visiting from London).
Types of Cookies
Our cookies are grouped into the following categories:
Strictly Necessary Cookies
These cookies are essential for the operation of our site:
| COOKIE NAME | DOMAIN | LIFESPAN | DESCRIPTION |
|---|---|---|---|
| CookieControl | utbank.co.uk | 3 months | Cookie Control cookies. This cookie remembers the user’s preferences about cookies. |
| _GRECAPTCHA | google.com | 6 months | Used by Google reCAPTCHA to assess whether activity on website forms is likely to have come from a person or an automated program. This helps protect the website from spam, fraud and misuse. |
| player_clearance | vimeo.com | 7 days | Used by Vimeo to help identify and prevent automated or malicious activity when embedded videos are loaded. |
| _cfuvid | vimeo.com | Session | Used by Cloudflare on behalf of Vimeo to apply traffic limits and distinguish between visitors who may share the same IP address. This helps protect embedded videos from excessive or abusive requests. |
| cf_clearance | vimeo.com | 1 year | Stores confirmation that a visitor has passed a Cloudflare security check. This helps Vimeo protect its embedded video player from bots and malicious traffic. |
Analytical Cookies
We use analytical cookies to gain insights into how people interact with our website:
| COOKIE NAME | DOMAIN | LIFESPAN | DESCRIPTION |
|---|---|---|---|
| _ga | utbank.co.uk | 2 years | Assigns a pseudonymous identifier to distinguish one website visitor from another. This helps UTB understand how people use the website, including the pages they visit and how they move through the site. |
| _ga_container-id | utbank.co.uk | 1 day | Set by Google Analytics to track page views by storing a unique value per page visit. |
Functional Cookies
These cookies personalize content and remember your preferences:
| COOKIE NAME | DOMAIN | LIFESPAN | DESCRIPTION |
|---|---|---|---|
| vuid | vimeo.com | 2 years | Collects information about actions while using Vimeo embedded videos. |
| player | vimeo.com | 1 year | Remembers preferences for Vimeo’s embedded video player, including volume, video quality and caption settings. |
| civicAllowCookies | utbank.co.uk | 3 months | Stored by Cookie Control to remember cookie preferences. |
| __cf_bm | widget.trustpilot.com | 30 minutes | Used to distinguish between humans and bots. |
| GDPR_REMOVAL_FLAG | vimeo.com | Persistent | Stores a local, privacy-related status used by the Trustpilot review widget. This helps the widget apply its privacy and data-removal settings when Trustpilot content is enabled. |
Targeting Cookies
Targeting and advertising cookies are designed to gather information to display relevant advertisements:
| COOKIE NAME | DOMAIN | LIFESPAN | DESCRIPTION |
|---|---|---|---|
| CONSENT | utbank.co.uk | 1 year | Collects information on how users interact with the website and prior advertisements. |
Use of Cookies on our document portal
Our Deposits customers can view documents via a link provided by the Bank. This site uses two strictly necessary cookies to function:
| Cookie Name | Domain | Lifespan | Description |
|---|---|---|---|
| hpod_blob_* | communications.utbank.co.uk | 5 mins | Set after identity verification, granting PDF access for 5 minutes. |
| ASP.NET_SessionID | communications.utbank.co.uk | Session | Stores a unique session identifier so the document portal can associate requests with the same browsing session while the customer uses the service. The cookie does not need to identify the customer directly. |
How do I reject and delete cookies?
We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by United Trust Bank by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies, so if you do not wish cookies to be used you may need to actively delete or block them. You can also visit www.allaboutcookies.org for details on how to delete or reject cookies, and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.
More information
Further information about our data processing can be found in our Privacy Policy.
If you have any queries regarding this Cookie Policy, please contact our Data Protection Officer on 0207 190 5555 or freephone 0800 083 2228.
This policy is effective from July 2026.