Grow with UTB

This is a hybrid role working 3 days per week in the office (City of London location) and 2 days working from home.

Role Purpose:

To manage a portfolio of Bridging loans, working with customers through the lifetime of their loans.

Responsibilities: 

• To be the key point of contact for short-term loan customers, providing a professional service in line with company values, policy and regulatory requirements.
• To create, develop and manage relationships with our customers, learning about the customer’s loan account(s), businesses, and properties. Treating all customers in line with the conduct standards of the bank, with a view to encouraging repeat business and reputational referrals.
• To manage a pipeline of cases in line with customer management procedures and policy. This will include working through daily workflow tasks to proactively manage expiring loans, contacting customers at the appropriate times to ensure there are suitable arrangements in place to exit the loan within term.
• Chase and monitor loan conditions and action any breaches
• Adhere to internal customer service policy and regulatory requirements – FCA, PRA, Money Laundering, Prevention of Financial Crime, Data Protection etc
• Undertake project and ad-hoc pieces of work at management request

Skills and Experience sought: 

Essential Experience

• Previous collections and / or arrears experience within Bridging or Mortgages
• Strong understanding of the regulatory environment
• Managing and prioritising work
• Liaising with customers and Third Parties

Desirable Experience.

• CeMAP qualified or part qualified

UTB is a dynamic and expanding specialist bank that provides solutions to our customers and brokers, which help them achieve their ambitions. Recognised as being one of the most dependable and well-respected Specialist Banks in the UK, we were delighted to see our balance sheet exceed the £2bn mark in 2022.

Exceptional customer service and the ability to provide rewarding deposits accounts and flexible lending solutions have helped us to develop productive and enduring relationships with our customers. We understand that their success is our success and that the quality of our people and teams, is key to delivering special outcomes for them.

We also understand that the performance of our people is directly linked to the culture in which they work. There is a strong sense of community at UTB and as well as promoting a clear set of internal values, and providing a wealth of facilities for training, personal development, and team building, we run a busy and varied calendar of engagement and social activity. Typical recent examples include: Pizza Lunch Days and Coffee Catch-ups; London Marathon and Sahara Challenge Sponsorships; Success Sharing and Value Awards; and Awesome Autumn social events ranging from Theatre Trips, Cocktail Mixology, and Cookery Classes, to Go-karting, Mini Golf and Clay pigeon shooting.

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching

Thank you for your interest in our current vacancy. Please click the link below to complete your online application.

Click here to apply >