Your nominated bank may stop or hold your transfer to us if it is deemed unusual to the normal activity on your account.
If this is the case, your bank should contact you to check you are happy to proceed.
For electronic transfers, check that the sort code and account number have been entered correctly. After you have confirmed that you have entered the correct details, permit your bank or building society to proceed with the transfer.
For deposits made by cheque contact us to ensure that we have received and processed the cheque. After we have confirmed that we have, ask your bank or building society to pay the cheque.