I was unable to provide instruction on some of my accounts. Why?

At present, you will not be able to provide us with your maturity instructions if your funds are held in any of these account types:

7 Day Instant Access Account

ISA Fixed Term Bond

ISA Call Account

Should you wish to provide us with a withdrawal instruction for one of these accounts, send us a secure message using Online Banking. Alternatively, you can use the contact form, or call us on 020 7190 5599 between 9am and 5pm Monday to Friday.