At present, you will not be able to provide us with your maturity instructions if your funds are held in any of these account types:
Easy Access Account
ISA Call Account
Should you wish to provide us with a reinvestment instruction for one of these accounts, please open the new desired account via the ‘New Application’ option on your online banking and then send us a secure message to request the transfer. Alternatively, you can call us on 020 7190 5599 or freephone 0800 083 2228 between 9am and 5pm Monday to Friday.
If you would like to withdraw funds from an easy access account you can do so directly via online banking, and we will send the funds to your nominated bank account via faster payment. For withdrawal timescales, please refer to Section E of our Terms and Conditions.