14 days prior to your maturity date, we will send an SMS notification to your registered mobile phone to advise you that you are able to provide maturity instructions online.
When you log in to your online banking and see your account summary, you will be able to see which account is approaching maturity.
When you click on the account in question, you then need to select the ‘Maturity Instructions’ tab at the top:
You then need to click on the yellow ‘Add maturity instruction’ box at the bottom:
Reinvesting the full balance
If you want to reinvest the full balance, including the interest, please choose ‘Reinvest’ or ‘New Account’ and then choose the desired product. Tick the box to confirm you have downloaded the key features and then answer ‘Yes’ to using the remaining balance:
Your confirmation page will then reflect your choice:
Simply press ‘Complete maturity instructions’ underneath and enter the one-time passcode when prompted, sent either by SMS or to your SecurEnvoy app on your phone.
Partial reinvestment
If you wish to reinvest some of your balance and have the rest returned to your nominated bank, when you are asked the question of ‘Use the remaining balance?’ simply select ‘No’ and enter how much of the balance you wish to use.
On the confirmation page you will see that you still have a remaining balance awaiting instruction:
Simply press ‘Add maturity instruction’ and follow the ‘Repayment’ steps, selecting ‘Yes’ for the remaining balance:
Your confirmation page will then be updated accordingly:
Simply press ‘Complete maturity instructions’ underneath and enter the one-time passcode when prompted, sent either by SMS or to your SecurEnvoy app on your phone.
Full repayment to nominated bank
If you wish to have the full balance, including any interest, returned to your nominated bank at maturity, first select the option of ‘Repayment’, and then answer ‘Yes’ to using the remaining balance:
Your confirmation page will then reflect your choice:
Simply press ‘Complete maturity instructions’ underneath and enter the one-time passcode when prompted, sent either by SMS or to your SecurEnvoy app on your phone.