Intermediaries

FCA Motor Finance Redress Scheme

The FCA has introduced a scheme to review certain motor finance agreements and provide compensation where customers were treated unfairly.

If you have not already complained, you do not need to wait to be contacted. You can contact us at any time using the form below.

At a glance

  • If you have already complained, you do not need to do anything. We will review your case and contact you with the outcome
  • If you have not complained, we will only contact you where we identify that you are owed compensation
  • You can contact us using the form below

What you need to do

What you need to do depends on whether you have already complained about your motor finance agreement.

  • If you have already complained

    • Your complaint will automatically be included in the FCA’s motor redress scheme.
    • We will review your case and contact you by 30 September 2026 to tell you whether you are owed compensation and, if so, how much.
    • If you receive an offer of compensation, you will have 1 month from the date of our communication to accept it or challenge it.
    • Upon acceptance, redress will be paid within 1 month.

  • If you have not complained

    • If you contact us before 30 June 2026 we will review your case and contact you by 30 September 2026 to tell you whether you are owed compensation and, if so, how much.
    • If you do not contact us, we will contact you if we identify that you are eligible for compensation. If we contact you, this will be by 31 December 2026.
    • If we contact you, you will have 6 months to opt in.
    • Once opted in, we will review your case and confirm if you are owed compensation by 30 September 2027.
    • If you receive an offer of compensation, you will have 1 month from the date of our communication to accept it or challenge it.
    • Upon acceptance, redress will be paid within 1 month.
    • If we do not contact you, and you believe we should have, you must contact us no later than 31 August 2027 to be included in the scheme.

Important

You must act within the time limits set by the FCA.

The time limits depend on your situation:

  • If you have not complained and we contact you, you will have 6 months to accept
  • If you are not contacted, you must contact us by 31 August 2027 if you want your agreement to be considered under the scheme

If you do not act within the relevant time limits, you may not be able to take part in the scheme.

 

The FCA’s motor finance redress scheme applies to certain motor finance agreements where commission arrangements or related lender and broker arrangements were not properly disclosed. This includes (subject to some exceptions):

  • Discretionary Commission Arrangements
  • High Commission Arrangements (>35% of total cost of credit and >10% of loan)
  • Exclusive or tied broker arrangements

 

The scheme applies to agreements entered into between 6 April 2007 and 1 November 2024.

United Trust Bank offered motor finance agreements between Jan 2018 to Dec 2021. The scheme applies to motor agreements within this period that meet the FCA’s criteria.

We will assess your agreement in line with the FCA’s rules and confirm whether it is covered.

Not all agreements will qualify for compensation.

If you disagree with our decision you can refer your case to the Financial Ombudsman Service (FOS). Please note that the FOS can only assess if we have correctly applied the scheme rules.

Staying safe

If we contact you about the scheme, we will explain how you can verify that the communication is genuine. Please be cautious of unexpected contact and do not share personal information unless you are confident the communication is from us.

Motor Finance Opt-In Form

Please complete this form if you would like to opt into the Motor finance Redress scheme. Providing your details will help us to identify your agreement and review your case under the FCA’s motor finance redress scheme.

Fields marked * are required.

1. Your details

MM slash DD slash YYYY

2. Address details

Address(Required)
Previous address at the time of the agreement (if different)

3. Agreement details

4. Previous contact about this agreement

Have you previously complained to us about this motor finance agreement?(Required)
Have you referred this matter to the Financial Ombudsman Service?(Required)
Have you started or settled a court claim in relation to this agreement?(Required)

5. Support and communication needs

We will normally contact you by email. Does email work for you, or do you need us to contact you in a different way or provide additional support?

6. Additional information

7. Declaration and consent

Untitled(Required)

What happens next

Once you submit your details, we will:

  • confirm we have received your information
  • review your agreement under the FCA scheme rules
  • contact you if we need more information
  • contact you by email if you’re eligible

If compensation is due, we will explain how it has been calculated and arrange payment.

Do you need to use a solicitor or claims management company?

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No.

You do not need to pay anyone to take part in the scheme. You can contact us directly using the form on this page.

Support with the scheme

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We have appointed Fieldfisher LLP to support us in administering the motor finance redress scheme.

They may assist with customer communications and handling information as part of the scheme.

We remain responsible for the review of your case and any outcome.

If you are unhappy with the outcome

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If you are not satisfied with our decision, you can refer your case to the Financial Ombudsman Service to assess if we correctly applied the FCA scheme to your case.

We will explain how to do this in our response to you, including the relevant time limits.