Account maturity

What happens when your fixed-term deposit ends.

We’ll get in touch with you 14 days before your account matures. Please provide instructions before your maturity date to guarantee your existing customer rate.

For regular fixed term accounts, if we don’t hear from you by your maturity date, we’ll move your money into an easy access account at a lower rate of interest, and we’ll tell you what that rate is at the time. You can find out more about our easy access accounts in the Key Features Document here.

For ISA accounts, your money will be moved into a holding account where the funds will retain their tax-free status, and we’ll tell you what that rate is at the time. You can find out more about our Cash ISA accounts in the Key Features Document here.

There may be higher interest rates available, so please let us know your choice before your account matures.

How to set your maturity instructions online.

The easiest way for you to set your maturity option(s) is by logging into online banking here.  If you haven’t registered for online banking you can sign up here.

Please ensure instructions are completed in line with your account signing rules. For accounts managed by professional or corporate trustees, please continue to contact us by email with your maturity instructions.

Please see our how to video guides below.