Can I split my balance into separate accounts when it comes to an end?

Yes. At maturity, should you wish to split your balance over several different terms you can do so. Just remember, you need to deposit at least the minimum balance of £5,000 in each of the new accounts.

Can I have some money returned and some reinvested?

Yes. At maturity, should you wish to only reinvest part of your balance and have the rest returned to your nominated bank account, you can do so. Just remember, you need to keep at least the minimum balance of £5,000 in your United Trust Bank account for it to stay open.

Why have you have returned my investment?

This is most likely because you did not let us know what you wanted to do with the funds within 28 days of the original maturity date.

If you would like to invest the funds again, please contact us.

What happens if I am not able to give you my maturity instructions in time?

If we don’t hear from you, we will automatically reinvest your deposit into a seven-day instant access account. Following a maximum of four seven-day renewals (i.e. 28 days following the original maturity date), we will make a full repayment electronically to your nominated bank account.

For maturing ISA accounts, if we don’t hear from you, we will automatically reinvest your ISA deposit in an ISA Call Account. The funds will retain their tax-free status within the ISA scheme while they are held in this Call Account.

The interest payable on these instant access accounts is quite low, currently just 0.10% AER gross. There are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.

My account is maturing. Why have I not heard from you?

We will contact you two weeks before your Fixed Term Bond is due to mature, detailing the options available to you. If you do not hear from us, please contact us here.

How do I give you my maturity instructions?

If you have registered for online banking, we will send you an SMS notification to let you know when you can give us your maturity instructions. Simply log in, select the account in question and then choose ‘Maturity Instructions’.

If you are not registered with us online, you can sign up here. We will send you your login details by email upon successful registration, where you will then be able to apply your instructions.

Alternatively, you can give us your instructions here. Please ensure you include your name, account number and the details of what you would like to do.

What happens at the end of the term of my fixed deposit bond?

We will contact you by email two weeks before your bond matures to ask what you would like us to do with the funds.

For online banking customers, we will send you a text message to confirm your account is approaching maturity, and you can log in to provide them from that day onwards.

If you are not registered with us online, we will send you an email with a secure link to your maturity form outlining your options. You will need to provide a few characters of your National Insurance number for security before being able to view the document. Please ensure you check your junk or spam folder in case our email arrives there.

If we do not hold an email address for you, a letter will be sent to you instead.

If we don’t hear from you, we will automatically reinvest your deposit into a seven-day instant access account. Following a maximum of four seven-day renewals (i.e. 28 days following the original maturity date), we will make a full repayment electronically to your nominated bank account.

For maturing ISA accounts, if we don’t hear from you, we will automatically reinvest your ISA deposit in an ISA Call Account. The funds will retain their tax-free status within the ISA scheme while they are held in this Call Account.

The interest payable on these instant access accounts is quite low, currently just 0.10% AER gross. There are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.