What hours are you open?

We are open Monday to Friday 9am to 5pm.

How do I contact you?

The best way to contact us is by secure message via online banking. Alternatively, you can use the contact form, email us, write to us or call us.

Are there any charges for operating my account?

We do not charge you for any of the normal things you need to do to manage your account. However, there will be a charge if you request a CHAPS Payment.

Please see our Tariff of fees for details.

Can I have my account documentation in an alternative format?

Yes, you can request your account information and communications in large print, brail or audio. Please contact us to arrange.

How do I obtain an interest summary?

Annual interest statements are automatically sent at the end of the tax year to all personal account holders that have earned interest in the previous tax year.

When will I receive a statement?

Statements will be issued after each interest payment date, except for fixed term deposits of one year and under where a letter detailing interest at maturity will be issued.

In addition, annual interest statements are automatically sent at the end of the tax year to all personal account holders that have earned interest in the previous tax year.

How do I remove an account holder?

If you wish to remove an account holder from your account, please write to us, confirming the name of the account holder who is to be removed.

Please note that the letter must include your account number(s) and be signed by both account holders.

We will send confirmation as soon as the change has been made.

How do I make my account a joint account?

If you wish to apply to add a second account holder to your account, we will require an application to be completed. Please contact us and we will send you confirmation as soon as the change has been made.

You cannot add a second account holder to an ISA as they are Individual Savings Accounts and cannot be held jointly.

How do I change the name of my account?

If you are changing your name, you will need to write to us. We will require an original or certified copy of a marriage certificate, deed poll (or statutory declaration) or decree absolute.

If you are reverting  to your maiden name, we will require your decree absolute together with an original or certified copy of your marriage certificate, birth certificate or valid passport showing your maiden name.

We will send you confirmation as soon as the change has been made.

How do I register a power of attorney with United Trust Bank?

A power of attorney can be set up on an existing United Trust Bank account subject to the power of attorney being registered with the Office of the Public Guardian.

Please contact us to obtain the required application.

Can I add funds to my account?

For existing fixed term accounts you can top these up when they mature. We just need to have the deposit at least the day before maturity.

If you have opened an account that allows additional deposits, such as a notice account, you can make transfers as you please from your nominated bank account up to the maximum balance allowed.