United Trust Bank (UTB) is continuing to grow its Deposits business with two new senior appointments in customer service and operations.
Alan O’Shea has been promoted to Head of Customer Experience. Alan joined UTB in December 2019 and has worked in banking for 20 years, starting with Barclays and subsequently moving to Metro Bank.
Since joining UTB, Alan has been responsible for ensuring that customers receive a great experience when managing their savings and represents customers and their interests at all internal meetings. His new role extends this remit, and his main responsibility is to ensure UTB continues to deliver excellent outcomes for its customers whilst continuing to develop its business and services.
Stella Kitanos has joined the Bank’s Deposits division as Head of Operations. Stella’s banking career spans more than 30 years working in senior customer service and operations roles within financial services businesses including Tandem Money, Octopus Investments and, most recently, Ziglu.
In her new role with UTB, Stella is responsible for managing the operations and service of the deposits business including personal, business, ISA and charity deposit accounts, and ensuring that the Bank delivers excellent service to all its customers.
The multi-award-winning savings provider is continuing to grow its deposits base in support of the Bank’s lending activities. UTB provides specialist finance solutions to SMEs, housebuilders and developers, landlords and personal mortgage borrowers and last year the Bank’s loan book exceeded £3billion for the first time. With the economic outlook continuing to brighten, UTB is aiming to maintain strong growth in new business originations across all lending divisions.
Brian Todd, Head of Deposits – United Trust Bank, commented: “Customers are at the very centre of UTB’s business and as well as giving them a safe and rewarding place to grow their savings we want them to enjoy a service which is second to none, whether they deal with us online, over the phone or in writing.
“Alan is a fantastic advocate for the customer, and over the last few years he has helped to drive improvements to our processes and services which have delivered tangible benefits. He is the ideal person to preside over the future development of UTB’s customer experience.
“Stella brings a huge amount of service and operations experience to the team. The knowledge she has gained working in successful savings and investment businesses will be extremely useful as we continue to grow UTB’s deposits book and develop new channels so that even more savers can benefit from the range of competitive products UTB has to offer.”