When you are signing up for online banking, you can decide whether to use SMS or Push notifications for Two Factor Authentication (2FA). 2FA means using a second mechanism (in each case via your mobile phone) to authenticate you. In both cases a mobile number is required and must be registered with United Trust Bank. Once registered with either method, your username and a temporary password will be sent to your registered postal address. You will be asked to change your password upon your first login.
Push notification – With push notifications, whenever you login to online banking or make any changes to your account via online banking, you will be prompted to complete authorisation via an app on your phone. United Trust Bank have partnered with SecurEnvoy for this purpose and to use push notifications you will need to download the SecurEnvoy Authenticator app to your phone (iPhone or Android from the relevant App store). During the sign up phase, you will receive an activation e-mail to your registered e-mail address with an activation code. You will be prompted to enter the code into the next screen. Once this has been accepted a QR (Quick Response) code will appear on the screen and will need to be scanned using the ‘Scan QR’ option, after selecting ‘+’ on the SecurEnvoy app. You will then be set up to use push notifications for 2FA.
SMS notification – if you choose SMS notifications, no further set up is required. Thereafter, whenever you login to online banking or make any changes via online banking, you will be prompted to complete authorisation using a one-time passcode sent by SMS to your mobile device.