We will contact you two weeks before your bond matures to ask what you would like to do with the funds.
For online banking customers, we will also send you a text message to confirm your account is approaching maturity, and you can login to provide your instructions from that day onwards.
If you are not registered with us online, you can sign up here. We will send you your username and password by email. This will arrive in the form of a secure link. You will need to provide a few characters of your National Insurance number for security before being able to view the document. Please ensure you check your junk or spam folder in case our email arrives there.
Should you not provide instructions before your maturity date, we will automatically place your deposit into an easy access account at the bank’s prevailing rate, which will be notified to you. You can find the interest rate and useful product information in the product’s Key Features Document here.
For maturing ISA accounts, if we don’t hear from you, your funds will be placed in an instant access Cash ISA at the prevailing account interest rate. This account tracks the Bank of England base rate (currently 4.50%) minus two per cent.
The funds will retain their tax-free status within the ISA scheme while they are held in this ISA Call Account.
There are options available paying a higher rate of interest so please don’t delay in telling us what you would like to do when your deposit matures.