I get a message saying you are not able to find my details. Why is this?

This could be for a number of reasons:

• We do not hold one or more of the required details (for example, we may only hold your landline number)

• We do not hold your up-to-date details (for example, if you have changed your email address)

• You have entered some of your details differently to those provided in your application

• The account number you have entered is not an active account with United Trust Bank

• You have not entered the date of birth in the correct format (ddmmyyyy, all as one string of numbers)

If you see this message, we recommend you call us on 020 3862 1268 between 9am and 5pm Monday to Friday.