If a joint account requires more than one signatory to complete an instruction, both parties will be required to authorise any amendments made via Online Banking.
Either party will be able to log in to Online Banking, if registered, and submit a request. This will prompt a Two Factor Authentication (2FA) response and the request will be held as ‘Pending’. A request will not be fully approved until the joint party logs in and actions the request via the ‘Authorisation’ menu on the left side.
The joint party will be able to ‘Reject’ or ‘Approve’ the request. Once the ‘Approve’ option has been selected this will prompt a Two Factor Authentication (2FA) response.