To change your password at any other time, select ‘My Details’ and ‘Online Security’ from the top menus within online banking. You will be able to enter your new password and will be prompted to re-enter it to confirm that the passwords match. Please ensure that the new password is a unique and new password and not the same password you are currently using. Once you are happy with your choice, select ‘Change password’ and this will carry out your request.
If you have forgotten your password, please see I have forgotten my password. What should I do? to find out what actions you need to take. If you think somebody may know your password or login details, please contact the Deposits team on 020 3862 1268 or freephone 0800 083 2228 between 9am and 5pm, Monday to Friday.