Can I change my Memorable word?

To change your memorable word select ‘My details’ and ‘Online Security’ from the left side menu, within Online Banking. You will be able to enter your new chosen memorable word and will be prompted to re-enter below to confirm that the memorable words match. Once happy, select ‘Change memorable word’ and this will carry out your request.

If you think somebody may know your password or login details, please contact the Deposits Department on 020 3862 1268.