COVID-19 update September 2020

Throughout the Coronavirus pandemic we have taken great care to ensure that whatever level of restriction is placed upon us United Trust Bank (UTB) can continue to serve our customers and do all we can to keep our people safe. The recent return to a national lockdown will create further uncertainty for many businesses and individuals and this is expected to last until the middle of February.

Despite the many challenges, UTB has kept lending to and supporting thousands of UK SMEs, homeowners and property professionals and we have provided our deposits customers with a reliable and efficient service when looking after their savings. Even though we have had to reduce the number of staff attending our offices, our investment in technology and the development of more online services means that brokers, borrowers and depositors will continue to receive excellent service. We remain very grateful to our staff who are working hard to serve our customers and brokers.

The best way to get in touch with us is still via the contact form here and one of our team will respond as soon as possible.

Much of what we have done to enable us to continue to operate during this pandemic has actually improved our efficiency in several areas, leading to an increase in capacity. Remarkably, this, combined with the resilience and ingenuity of our excellent team and support of our customers and brokers, has led to UTB delivering a record year for new lending and deposits in 2020. We intend to replicate that success in 2021, whatever challenges are placed before us.

Frontline NHS staff are facing a very difficult period and we must do all we can to protect those vital services until the vaccination programme can make an impact. Please keep yourself and your family safe and together we will overcome this crisis.

You can find the government’s latest guidelines and advice here

Yours sincerely

Harley Kagan
Chief Executive Officer