wordstothewise

COVID-19 update

COVID-19 update

During the last six months we have all had to face new challenges and I am sure there will be more obstacles to overcome in the months ahead. However, despite the difficulties presented by the Covid-19 crisis, UTB has kept lending to and supporting thousands of UK SMEs and homeowners and we have provided our deposits customers with a reliable and efficient service when looking after their savings.

Our team has gone to great lengths to prepare to welcome more of our colleagues back to the office safely. This will be a gradual process and it will still be several more months before we see all of our staff back together once again. The fight against Coronavirus continues and our number one priority remains keeping our staff safe whilst continuing to provide an excellent service to our customers.

The combination of providing a Covid-secure workplace, enabling effective work from home capability for our staff and the introduction of smart online services means our brokers, borrowers and depositors continue to receive an excellent service. In fact, some of the systems we have developed and implemented to overcome some lock-down hurdles means our service, speed and success rates are even better now than before Coronavirus appeared. Necessity is the mother of invention and our customers are now benefitting from the many innovative solutions our excellent team has created and they will continue to benefit long after Covid-19 ceases to dominate our daily lives.

At the moment the best way to get in touch with us is still via the contact form here and one of our team will respond as soon as possible.

I must once again thank UTB’s staff for their continued commitment and can-do attitude in the face of adversity, our brokers, borrowers and depositors for their support And let us not forget those who continue to fight on the front line. We may not be applauding them every week, but we must remember that the battle against Coronavirus goes on and we all have our parts to play in ensuring their hard work hasn’t been in vain.

We hope you are fit and well and taking good care of yourselves and your loved ones. You can find government’s latest guidelines and advice here

Yours sincerely

Graham Davin
Chief Executive Officer



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