Throughout this year we have come to accept that the Coronavirus pandemic will continue to create challenges and uncertainty for at least the near future. However, despite the difficulties, UTB has kept lending to and supporting thousands of UK SMEs and homeowners and we have provided our deposits customers with a reliable and efficient service when looking after their savings.
We have gone to great lengths to ensure that whatever level of restriction is placed upon us we can continue to serve our customers and do all we can to keep our people safe. The most recent measures taken by the Government have prompted us, once again, to reduce the number of staff we have in our offices at any one time. However, our investment in smart technology and the development of more online services means that brokers, borrowers and depositors can continue to receive an excellent service.
Many of the systems we have implemented since March of this year have actually improved our pre-Covid efficiency in several areas leading to an increase in capacity, despite the difficulties of having the majority of staff working from home. Against the odds these improvements may in fact result in UTB delivering a record year for new lending and deposits. The necessity to create innovative solutions to unexpected problems will continue to benefit our customers long after the pandemic ceases to dominate our headlines and lives.
The best way to get in touch with us is still via the contact form here and one of our team will respond as soon as possible.
I want to thank UTB’s awesome staff for their continued commitment and tenacity in response to ongoing uncertainty and challenge; our brokers, borrowers and depositors for their support and of course those heroes of the NHS taking the fight directly to Covid-19. We must do our best to ensure they can keep saving as many lives as possible.
Take care and do what we must to keep our families and loved ones safe. You can find government’s latest guidelines and advice here
Chief Executive Officer