Opening a ISA Account
To open a ISA deposit account, follow the simple steps below.
- Download an application form for Stocks & Shares to Cash ISA or Cash ISA Transfer, or ask us to send you one
- Complete and return the form to our deposits department, along with the identification documentation listed on the form and any supporting documents. You can enclose a cheque with your application or arrange to transfer funds electronically.
We will aim to process your form within 24 hours of receiving it. If we have any queries, one of our deposits team will call you.
Once your account is opened we will send you a welcome letter and deposit confirmation, and return any original identity documents you gave us.
Maturing Fixed Deposits
Around one week before your fixed deposit matures, we will write to you to let you know.
We will tell you about your options for renewing your deposit or having some or all of it repaid to you. The letter comes with a freepost envelope, so you can return your instructions to us.
If we have not received your instructions when the deposit matures, we will try to contact you. If we cannot, we will place your deposit in a call account until we receive your instructions. Please see our General Terms & Conditions.
Giving Notice on a Notice Account
To give notice that you want to make a withdrawal you can call, email or write to our deposits department. We will place the appropriate notice on the account and confirm it in writing. If instructions are given by phone or email we require written instruction prior to expiration otherwise we cannot make the payment.