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FAQs

What application form do I need to complete for my pension fund?

What happens at the end of the term of my fixed deposit bond?

Can I add to my fixed deposit at a later date?

Are funds covered by the government compensation scheme (FSCS)?

Why do you not take payment instructions by phone?

What is your freepost address?

Will I get a tax certificate?

I no longer pay tax. How do I register this with UTB?

Are fixed deposits available for charities and businesses?

How can I tell you my new address?

I am considering a 3 or 5 year fixed deposit. Can you pay interest to my bank annually?

What are your payment charges?

What application form do I need to complete for my pension fund?

Please complete a Business application form.

What happens at the end of the term of my fixed deposit bond?

We will write to you one week before your bond matures, to ask what you would like us to do with the funds.

Can I add to my fixed deposit at a later date?

No. Once a bond is fixed you cannot add funds to it during the term. However you can add funds when the bond matures or open as many separate fixed bonds as you need.

Are funds covered by the government compensation scheme (FSCS)?

United Trust Bank is a member of the Financial Services Compensation Scheme (FSCS) and is covered by the Financial Ombudsman Service. If a bank or building society is unable to meet its financial obligations, the FSCS will pay each eligible depositor up to £85,000. For further information, please go to www.fscs.org.uk.

Why do you not take payment instructions by phone?

We need to see written instructions for any payment we make. This is because we have to confirm your identity against the original application we have on file.

What is your freepost address?

Freepost RLSE-LKJU-KCUJ
United Trust Bank
80 Haymarket
London SW1Y 4TE

Will I get a tax certificate?

Yes. We provide a tax certificate to all UK taxpayers at the end of the tax year.

I no longer pay tax. How do I register this with UTB?

Please complete an R85 or R105 form. You can download this from the HM Revenue & Customs website or we can send one to you.

Are fixed deposits available for charities and businesses?

Yes. Our fixed deposits are available to both businesses and registered charities

How can I tell you my new address?

Please send us your new address in writing.

I am considering a 3 or 5 year fixed deposit. Can you pay interest to my bank annually?

Yes. If you want annual interest payments you can request this on your application form or by writing to us with your bank account details.

What are your payment charges?

For details, please click here to download our Fee Schedule


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